Frequently Asked Questions

Payment is due in full upon receipt of the invoice unless an alternative payment arrangement has been approved by Active Auto Care in advance.We accept cash, credit cards, debit cards, and checks. Customers may also receive an electronic invoice with a secure online payment option.Past-Due PaymentsInvoices that remain unpaid after their due date are considered past due. Active Auto Care may send payment reminders by phone, text, email, or mail.Past-due balances may be subject to late fees when permitted by applicable Idaho law and when properly disclosed and agreed upon.Unpaid BalancesActive Auto Care reserves the right to decline additional services for customers with outstanding unpaid balances until their accounts are brought current.If payment remains outstanding, Active Auto Care may pursue lawful collection efforts, including referring the account to a collection agency or pursuing legal action when appropriate.Payment ArrangementsPayment arrangements may be considered on a case-by-case basis and must be approved by Active Auto Care. Any approved arrangement does not change our standard payment terms for future services.

DepositsFor repair estimates exceeding $1,000, Active Auto Care requires a 60% deposit before ordering parts or scheduling repairs.Deposits help cover the cost of parts, materials, and preparation needed to complete the approved service.The remaining balance is due upon receipt of the final invoice unless other payment arrangements have been approved in advance.Cancellations & RefundsIf a customer cancels a repair after parts have been ordered or work has begun, any refund will depend on the costs already incurred.Nonreturnable parts, special-order parts, restocking fees, completed labor, and other authorized expenses may be deducted from the deposit.Any remaining refundable balance will be returned to the customer.Changes to RepairsIf additional repairs or parts are needed, Active Auto Care will discuss the changes and obtain customer approval before proceeding with additional charges.

Repair EstimatesActive Auto Care provides customers with an estimate before beginning authorized repairs whenever possible.Estimates are based on the information available at the time, including the vehicle's condition, reported concerns, parts, and estimated labor.Because we may not have physically inspected the vehicle when preparing an estimate, the final repair cost may change if additional problems are discovered.Authorization for RepairsBy approving an estimate, the customer authorizes Active Auto Care to perform the repairs and services listed in that estimate.Approval may be provided electronically, in writing, or through another documented method accepted by Active Auto Care.Additional Repairs & ChargesIf our technician discovers additional problems, damaged components, or the need for extra parts or labor, we will contact the customer to explain the findings and any additional costs.We will not perform additional chargeable repairs without obtaining customer approval first.Declined RepairsCustomers may choose to decline recommended repairs. Active Auto Care will document declined services when appropriate.We are not responsible for problems resulting from repairs or maintenance that a customer chooses not to authorize, to the extent permitted by applicable law.Estimate LimitationsAn estimate is not a guarantee that all vehicle problems have been identified or that the proposed repairs will resolve unrelated or previously undetected issues.

Diagnostic FeesActive Auto Care offers two levels of diagnostic services:Basic Diagnostics: Starting at $100Advanced Diagnostics: Starting at $200Diagnostic fees cover the technician's time, testing, and evaluation of the vehicle's reported concerns.Diagnostic fees are separate from repair costs and are not applied toward the cost of repairs.Additional TestingSome vehicle problems require additional testing, specialized equipment, or more time to identify the cause.If basic diagnostics need to be upgraded to advanced diagnostics, the diagnostic charge will be $200 instead of $100.If additional specialized testing is required, additional charges may apply.We will explain any additional diagnostic charges and obtain customer approval before proceeding.Diagnostic FindingsDiagnostics are performed using the information and vehicle conditions available at the time of inspection.Some problems may be intermittent, require additional testing, or involve multiple contributing issues. A diagnostic evaluation does not guarantee that every existing or future vehicle problem will be identified.Repair RecommendationsAfter completing the diagnostic evaluation, Active Auto Care will explain the findings and recommend appropriate next steps.Any recommended repairs will be estimated separately and require customer approval before work begins.

Mobile Service Travel FeesActive Auto Care is a 100% mobile mechanic service. We travel directly to our customers' homes, workplaces, or other approved service locations.A travel fee is charged for mobile service appointments to help cover transportation, fuel, and travel-related expenses.Service AreasWe proudly serve Nampa, Boise, Meridian, Caldwell, Kuna, Eagle, Star, and Garden City, Idaho.Customers outside our regular service area may be subject to additional travel charges depending on their location and our availability.Multiple VisitsSome services require more than one visit, such as an initial diagnostic appointment followed by a separate repair appointment.A separate travel fee applies to each visit unless otherwise agreed upon by Active Auto Care.Travel Fee DisclosureThe applicable travel fee will be communicated to the customer before the appointment is confirmed.Travel fees may change over time. The fee quoted and agreed upon when scheduling will apply to that appointment unless the customer approves a change.Any discounts or waived travel fees must be approved by Active Auto Care.

Appointment CancellationsWe understand that plans can change! Active Auto Care asks customers to provide at least 24 hours' notice whenever possible when canceling or rescheduling an appointment.Providing advance notice allows us to adjust our schedule and offer the appointment time to another customer.Last-Minute CancellationsIf an appointment is canceled with less than 24 hours' notice, any applicable charges for parts already ordered, special-order items, or other previously authorized expenses may still apply.Missed AppointmentsIf our technician arrives at the scheduled location and cannot access the vehicle, reach the customer, or safely begin the approved service, the appointment may be considered a missed appointment.A travel fee may still apply if our technician has already traveled to the service location.ReschedulingWe will do our best to accommodate rescheduling requests based on technician availability, parts availability, and our existing appointments.Delays or Cancellations by Active Auto CareBecause we provide mobile mechanic services, unexpected repairs, traffic, weather, parts delays, or other circumstances may affect our arrival times.If we need to delay or reschedule an appointment, we will make reasonable efforts to notify the customer as soon as possible.We appreciate your understanding as we work to provide safe, reliable service to every customer.

Parts PolicyActive Auto Care does not install customer-supplied parts.All replacement parts used during repairs must be sourced and supplied by Active Auto Care.This policy helps us ensure that the correct parts are selected for each vehicle and allows us to maintain quality standards, reliability, and warranty coverage.Parts Selection & AvailabilityActive Auto Care will select replacement parts based on the vehicle's year, make, model, specifications, and repair requirements.Parts availability, pricing, and delivery times may vary. If a part becomes unavailable or a different part is required, we will discuss any changes in cost with the customer and obtain approval before proceeding.Parts WarrantyParts supplied and installed by Active Auto Care may qualify for our limited repair warranty, subject to the terms and exclusions outlined in our Warranty Policy.Some parts may also include separate manufacturer warranty coverage.Previously Purchased PartsIf a customer has already purchased parts for their vehicle, Active Auto Care will not install those parts.Customers are responsible for returning or otherwise handling any parts they purchased independently.Removed PartsParts removed during repairs may be returned to the customer upon request, provided the request is made before the repair begins and the parts are not subject to a manufacturer or supplier core-return requirement.Parts that must be returned for a core credit, warranty claim, or other supplier requirement may not be available for return to the customer.

Limited Repair WarrantyActive Auto Care stands behind the quality of our work!We provide a limited warranty of 3 months or 3,000 miles, whichever comes first, on qualifying parts supplied and installed by Active Auto Care and the workmanship associated with those repairs.Warranty coverage begins on the date the repair is completed.What's CoveredOur limited warranty covers:Defects in qualifying replacement parts supplied and installed by Active Auto Care.Defects in workmanship directly related to the original repair.Repairs or replacement of covered components determined by Active Auto Care to qualify under the warranty.What's Not CoveredOur limited warranty does not cover:Normal wear and tear or routine maintenance.Damage caused by accidents, misuse, abuse, neglect, or improper vehicle maintenance.Pre-existing problems or unrelated mechanical failures.Damage caused by overheating, continued operation with known mechanical problems, or failure to address recommended repairs.Repairs performed or modifications made by another person or repair facility after our original service, when those actions cause the claimed failure.New problems or failures involving components that were not part of the original authorized repair.Diagnostic services, unless a specific warranty is expressly provided.Warranty ClaimsIf a customer believes a repair performed by Active Auto Care has failed during the warranty period, they should contact us as soon as possible.We may need to inspect the vehicle to determine whether the concern is related to the original repair and qualifies for warranty coverage.Customers must allow Active Auto Care a reasonable opportunity to inspect and address a potential warranty issue before arranging repairs elsewhere.Repairs performed by another service provider without prior authorization from Active Auto Care may not be eligible for reimbursement.Manufacturer WarrantiesCertain replacement parts may include separate manufacturer warranties. These warranties may have different terms, coverage periods, and requirements.We will provide available manufacturer warranty information upon request.Warranty LimitationsWarranty coverage applies only to qualifying repairs originally performed by Active Auto Care.Any exclusions or limitations apply only to the extent permitted by applicable law. This warranty does not limit rights that cannot legally be excluded.

Safe Working EnvironmentActive Auto Care is a 100% mobile mechanic service. For the safety of our technician, customers, and their vehicles, all repairs must be performed in a safe and accessible location.Customers are responsible for providing a suitable work area, such as a driveway, garage, or another approved location with enough space for our technician to safely perform the requested service.Location RequirementsThe service location must:Have a stable, reasonably level surface suitable for the repair.Provide adequate space around the vehicle for tools and equipment.Be accessible to our technician and service vehicle.Be free from unsafe obstacles, excessive clutter, and other hazards.Allow automotive repair work under applicable property rules and local regulations.We do not perform repairs in locations that our technician determines to be unsafe.Apartments & Rental PropertiesCustomers living in apartment complexes, rental communities, or properties with restrictions on vehicle repairs are responsible for obtaining permission from property management or the property owner before their appointment.If repairs are not permitted at the location, the customer may need to arrange an alternative approved service location.Weather ConditionsBecause we work outdoors and in customer-provided locations, weather conditions can affect our ability to safely complete repairs.Heavy rain, snow, ice, extreme temperatures, strong winds, or other unsafe conditions may require an appointment to be delayed or rescheduled.Active Auto Care reserves the right to postpone or stop work when weather conditions create a safety concern.Unsafe Working ConditionsIf our technician arrives and determines that the location or conditions are unsafe, we may decline, postpone, or reschedule the service.An applicable travel fee may still be charged if our technician has already traveled to the appointment location and the service cannot proceed due to unsuitable conditions that were not disclosed in advance.Customer ResponsibilitiesCustomers are responsible for ensuring that children, pets, and other individuals remain a safe distance from the work area.Customers must also inform Active Auto Care of any known hazards or restrictions that could affect the service.Rescheduling Due to SafetyIf an appointment must be rescheduled because of weather or safety concerns, Active Auto Care will work with the customer to arrange another available appointment time.The safety of our customers, their vehicles, and our technician will always come first.

Pre-Existing Vehicle ConditionsActive Auto Care is not responsible for pre-existing mechanical problems, damage, or defects that are unrelated to the services we perform.Some vehicle components may be worn, damaged, corroded, or weakened before repairs begin. These conditions may not always be visible until parts are inspected, removed, or disassembled.If additional problems are discovered, we will notify the customer and discuss any necessary repairs and associated costs before proceeding.Unexpected Repair ComplicationsCertain repairs may involve unexpected complications, including seized bolts, rusted components, broken fasteners, damaged connectors, or other deteriorated parts.These conditions may require additional labor, replacement parts, or changes to the original repair estimate.Active Auto Care will explain any additional charges and obtain customer approval before performing additional chargeable work.Vehicle InformationCustomers are responsible for providing accurate vehicle information, including the year, make, model, engine size when known, and a description of the problem.Incorrect or incomplete information may affect parts availability, estimates, scheduling, and our ability to complete the requested service.Vehicle Operation & SafetyActive Auto Care may recommend that a vehicle not be driven if our technician identifies a significant safety concern.Customers are responsible for deciding whether to operate their vehicles after being informed of identified safety concerns or recommended repairs they have declined.Active Auto Care is not responsible for damage resulting from a customer's continued operation of a vehicle with known problems when that damage is unrelated to our workmanship or supplied parts.Limitations of Mobile RepairsAlthough we perform a wide range of automotive maintenance and repairs, certain services require specialized equipment, vehicle lifts, programming tools, or a traditional repair facility.Active Auto Care reserves the right to decline or discontinue services that exceed our equipment capabilities or cannot be completed safely at the service location.If a repair cannot be completed, we will explain the situation and discuss available options.Personal BelongingsCustomers are responsible for removing valuables and personal belongings from areas of the vehicle where repairs will be performed.Customer CommunicationCustomers must remain reasonably available by phone or text during their appointment in case our technician needs additional information or authorization.Delays in receiving necessary approvals may affect repair completion times or require rescheduling.Limitation of LiabilityTo the extent permitted by applicable law, Active Auto Care is not responsible for losses or damages caused by pre-existing vehicle conditions, unrelated mechanical failures, customer negligence, or circumstances outside our reasonable control.Nothing in these Terms & Conditions excludes or limits liability for our own negligence, defective workmanship, or other responsibilities that cannot legally be excluded.Changes to Terms & ConditionsActive Auto Care may update these Terms & Conditions as business practices, services, or policies change.Updated terms will apply to future services after they are made available to customers. Changes will not retroactively alter terms already agreed upon unless both parties agree.Questions or ConcernsIf you have questions about our services, policies, or Terms & Conditions, please contact Active Auto Care before approving your estimate or scheduling service.We believe in honest communication, transparency, and helping our customers understand the services we provide.

A mobile mechanic brings automotive maintenance, diagnostics, and repairs directly to you!Active Auto Care is 100% mobile, allowing you to have your vehicle serviced at your home, workplace, or another safe, approved location without visiting a traditional repair shop.

We proudly serve Nampa, Boise, Meridian, Kuna, Eagle, Garden City, Caldwell, and Star, Idaho.If you're outside our regular service area, contact us to discuss availability and possible additional travel charges.

We service many domestic and imported cars, SUVs, vans, and light-duty trucks.We do not service BMW or Audi vehicles, and some other European vehicles may be outside our capabilities. Certain lowered or modified vehicles may also limit what we can safely repair.

Some roadside assistance and urgent repairs may be available depending on the situation, location, and our schedule.For everyone's safety, we must have a safe working area before performing any service.Please call or text Active Auto Care to discuss your situation and see if we're able to help.

Scheduling is easy! Simply call, text, or message Active Auto Care on Facebook.Let us know your vehicle's year, make, model, and what problems you're experiencing.We'll discuss your service needs and available appointment times.

We do our best to accommodate same-day appointments when our schedule allows.Availability varies depending on existing appointments, the type of repair, and parts availability.

We understand that plans change!We ask that you provide at least 24 hours' notice whenever possible if you need to cancel or reschedule your appointment.This allows us to adjust our schedule and offer the appointment time to another customer.

You may not need to be present for the entire service, but arrangements must be made before your appointment.You must remain available by phone or text in case our technician needs approval or additional information.If we cannot access the vehicle or begin work, a trip fee may apply.

Pricing depends on your vehicle, the service required, parts, labor, and travel.We provide estimates whenever possible before beginning work. If additional problems are discovered, we'll discuss any changes and obtain your approval before proceeding.

Yes! Active Auto Care offers two levels of diagnostic services:Basic Diagnostics: Starting at $100.Advanced Diagnostics: Starting at $200.Additional specialized testing may result in extra charges.Diagnostic fees are separate from repair costs and are not applied toward the cost of repairs.If additional testing or advanced diagnostics are needed, we will discuss the charges with you and get your approval before proceeding.

Yes! At Active Auto Care, we believe in honesty and transparency.We provide an estimate for your review and approval before beginning any authorized repairs.If our technician discovers additional issues or determines that more parts or labor are needed, we will contact you to explain the situation and get your approval before performing any additional work.

Sometimes! An estimate is based on the information available at the time.If our technician discovers additional issues, damaged components, or other necessary repairs, we will explain the situation and discuss any changes to the price.We will always get your approval before proceeding with additional repairs or charges.

Active Auto Care provides a variety of automotive maintenance and repair services, including:Oil and filter changesBrake repairs and replacementVehicle diagnosticsCheck engine light and no-start diagnosticsAlternator and starter replacementBattery replacementBelts and hosesWater pumps and radiatorsSteering and suspension componentsSpark plugs, ignition coils, and tune-upsTransmission fluid servicesOther common automotive repairsWe do not offer tire services, towing, bodywork, transmission rebuilding or replacement, or vehicle module programming.Not sure if we can help with your vehicle? Give us a call or text! We're happy to discuss your repair needs.

No. Active Auto Care does not install customer-supplied parts.To ensure quality, reliability, and proper warranty coverage, all replacement parts must be sourced and supplied by Active Auto Care.This allows us to verify that the correct parts are being used and stand behind the repairs we perform.

Yes! Active Auto Care offers a 3-month or 3,000-mile limited warranty, whichever comes first, on qualifying parts and workmanship.Some parts and services may have different warranty coverage or exclusions.Please call or text us for specific warranty details, as coverage may vary depending on the repair or parts installed.

Active Auto Care accepts cash, credit/debit cards, and checks.For your convenience, we will send you an invoice with a secure payment link that walks you through the payment process, making it quick and easy!Payment is due upon receipt of your invoice.

Yes! Active Auto Care offers financing options through Synchrony to help make automotive repairs and maintenance more manageable.You can apply for financing directly through our website. Approval and financing terms are subject to Synchrony's requirements.Have questions about financing? Feel free to call or text us, and we'll be happy to help guide you through the application process!

Yes! Since Active Auto Care is a 100% mobile mechanic service, a travel fee may apply to your appointment.Travel fees help cover the cost of bringing our tools, equipment, and services directly to your home or workplace.The fee may vary depending on your location and the number of visits required.We will discuss any applicable travel fees with you before scheduling your service

Yes! Since Active Auto Care is a 100% mobile mechanic service, we need a safe, accessible location to perform repairs.We can work in your driveway, garage, or another approved location, provided there is enough room for our technician and equipment.If you live in an apartment complex or a community with parking restrictions, please obtain permission from property management before your appointment.For everyone's safety, we cannot perform repairs in unsafe working conditions. Weather conditions may also require us to reschedule.

Since Active Auto Care is a 100% mobile mechanic service, weather conditions can sometimes affect our ability to safely perform repairs.Heavy rain, snow, extreme temperatures, or other unsafe conditions may require us to reschedule your appointment.Your safety and our technician's safety are important to us!If weather conditions prevent us from completing your service, we will contact you as soon as possible to discuss rescheduling.